I have an impression that these guys in Burlingame are interested in only expensive work, not in minor issues like scratches. Maybe it was just my bad luck, but the repairman explained to me how I should paint the scratch by myself although I asked him to do it for me. He said that if I wanted the entire hood painted ($500) then they could do that. He added that if I cannot paint the scratch by myself, then I should bring my car to the body shop again next week. The scratch was less than 1/2 inch.
On my way home, I stopped by at another body shop, and they fixed the scratch in just 20 minutes, the total cost was $10.